FAQ

☆ MY PACKAGE HAS SHIPPED, BUT WHERE IS IT? ☆

As postal delivery times are extended due to COVID-19, please give a 2-3 extra weeks before assuming a package is lost. Please refer to our shipping guidelines page for more information.

Filing a chargeback on an item that has already been shipped is against store policy and will result in the customer being blacklisted from the shop.

☆ PRE-ORDERS ☆

PLEASE READ THE FULL PRE-ORDER FAQ BEFORE PLACING A PRE-ORDER Here.

Please note that if you are pre-ordering a pin, it may not be in production yet. We use pre-orders to fund pins being made. Please allow 6-10 weeks before inquiring about the status of a pre-ordered pin. Pre-order updates can occur on twitter and instagram. If any major issues or delays arise, we will contact those who pre-ordered an item as needed. As always inquiries can be made at support@onicake.com

When pre-ordering an item, all items in the order are shipped together. This means any non preorder items will be held until then. If you would like non preorder items to be sent before, please purchase it separately from any preorder item.

PLEASE READ THE PRE-ORDER FAQ BEFORE PLACING A PRE-ORDER Here.

☆ RESTOCKS & RETIRED DESIGNS ☆

There is no guarantee that any designs will be restocked. The following collections are retired and no remakes will be made: AC | Ice cream & Eeveelution Ice Cream.

☆ GRADING SYSTEM ☆

Standard or A Grade pins are the highest grade I offer and may have minor cosmetic imperfections (not visible at arm's length). I try to be picky about what I let through, and there may be a little wear and tear from the mail/post!

Examples of expected Standard Grade imperfections:
Minor scuffs or scratches on metal
Almost invisible specks in enamel

SECONDS (B-GRADE) pins:
Seconds pins are pins with noticeable flaws sold at a discount price.

Examples of expected Seconds Grade imperfections:
Small smudges and/or staining
Small Unfilled/Overfilled areas
Some oxidization of the metal
Noticeable/deep scratches
Low fills in larger or visually important areas
Dust or Dents in the Enamel

Seconds may not come with a backing card!

Actual product colors may vary from colors on your screen.

If you have any additional questions, please contact the shop at support@onicake.com

Thank you!

By purchasing from onicake.com you are agreeing to all legal terms & conditions present upon the website.